Frequently asked questions
When can I expect to receive my order?
To keep our prices as low as possible, Ventianza ships products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than usual. Order processing takes approximately 1 or 2 business days. The average delivery time is 2 to 4 business days.
The estimated delivery date has passed. What is the status of my order?
In most cases, orders are delivered on time. Unfortunately, orders may be delayed. Have you waited 3 days beyond the initial delivery date and still not received your order? Please send an email to: info@ventianza.com
What is the delivery cost?
When you place an order with Ventianza, you always benefit from free delivery.
How can I pay for my order?
Ventianza always offers secure payment options. We use the most common payment services: Visa, Mastercard, Maestro, Blik, Apple Pay, Google Pay, MobilePay, and bank card.
Some products are missing from my order. How is this possible?
Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order more than one item at a time, they may not arrive together.
Don't worry, your order is being processed. The rest of your order will normally be delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, your order may be damaged during delivery. As a customer, you obviously cannot do anything about this. In this case, contact our customer service immediately by sending an email to info@ventianza.com. You must take photos of the damage and attach them to the email.
It is not possible to return the product without sending us the photos. Unfortunately, in that case we will not be able to find a suitable solution for you. Our customer service will process your message as soon as possible and work with you to find the best possible solution.
This also applies if you purchased the wrong product, if it is not suitable for you, or if you no longer want it. Please contact our customer service first (info@ventianza.com). We will determine the best solution for you. If this is not possible, you will only pay the shipping costs for returning the product.
Do you have any other questions? Contact our customer service (info@ventianza.com).
Company name: Ventianza
Address: Lugar Aceredo Novo, 27, 32870 Aceredo, Ourense, Spain
Email: info@ventianza.com
Customer service hours:
Monday to Friday: 08:00 – 17:00
Saturday and Sunday: 09:00 – 16:00
We are committed to responding to all inquiries within 12 hours.